Dispute Resolution

Dispute Resolution Center

With this Dispute Resolution Policy, ESTORÁGUEDA, LDA, a private limited company, registered at the Commercial Registry Office under registration and legal person number 502.183.683, with its headquarter at Raso do Salgueirinho, 3750-753, Travassô, Águeda, hereinafter abbreviated “ESTORÁGUEDA, LDA.”, aims to inform customers/users of the policies and procedures of ESTORÁGUEDA, LDA. Regarding the resolution of disputes through the use of the website operated by ESTORÁGUEDA, LDA. – www.estoragueda.pt. ESTORÁGUEDA, LDA. is committed to resolving any disputes with its customers/users.

Alternative dispute resolution is the possibility given to customers/users to returr to oficial entities to help them resolve or orientate a conflict before resorting to judicial instances. Customers who are defined as consumers by Law 144/2015, amended by Decree-Law no. 9/2021, of 29/01 and who have used the services of ESTORÁGUEDA, LDA. have the right to resort to official entities in order to resolve any possible conflict, without prejudice to resorting to the Courts.

The updated list of Alternative Dispute Resolution entities is set out in Article 17 of the above-mentioned law. In any case, you can contact one of the following centres:
– National Consumer Conflict Information and Arbitration Center (CNIACC);
– Consumer Conflict Arbitration Center of the Coimbra Region (CACRC);
–Lisbon Consumer Conflict Arbitration Center (CACCL);
–Porto Consumer Information and Arbitration Center (CICAP);
– Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) (CIAB).


Last updated: 2022-06-18

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